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Why Us

Why Choose

Empire State Caskets?

 

At Empire, we take pride in being a step above the competition. We have dedicated our efforts to improving and simplfying the customer experience. Our goal is to provide our customers with high quality products, timely shipping, excellent customer service, and the best bottom line prices.

 Communication:

Most companies claim to be available 24 hours a day, only to be directed to voicemail.  We, however, have a live customer service agent available for consultation at all hours.  Not only are our phones always on, but we also provide customers with the option to either email or LIVE CHAT with us at any time! Emails and voicemails are responded to within an hour.

Customer Service:

We understand the difficult circumstances surrounding funeral arrangements.  We are aware of the seemingly insurmountable pressures bestowed upon you in times of mourning. We give our customers full control of the decision making.  Our agents have been trained to be compassionate, understanding, and informative throughout the process.

Shipping:

We have teamed up with over 100 air and freight shipping companies to provide our customers with with an outstanding service of FREE same day or next day shipping.  We offer FREE Same Day shipping anywhere in New York, New Jersery, Pennsylvania and Cennectituct.  FREE Next Day shipping to all other East Coast states.

Quality:

Our partnership with several of the best manufacturers ensures the highest quality to our customers.  We proudly offer an elegant selection of both caskets and keepsake urns.  Please feel free to browse our catalog.  We are here to help should you have any questions.