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Returns Policy

Once order has been placed, confirmed, processed, and shipped, customer is responsible for the following return policy:

Should customer cancel or return an order for any reason, customer will be subject to a 30% restocking fee in addition to the return shipping cost.

If customer refuses to accept delivery of the item and the package is returned to us, this is considered an order cancellation and customer will be subject to above cancellation charges.

As we process our orders with a great duty of care according to the customers’ requirements and specifications; in return, we expect the customer to reciprocate those duties of care and treat the order seriously. There is no exception to these charges. If you have any questions or concers regarding your order or our products, please do not hesitate to contact us via email or phone.

All returns must be made within 48 hours after receiving your purchased item.  We will either exchange your product or refund your order less shipping charges. All shipping charges are non-refundable and are the responsibility of the customer (both on returning back to us and shipping it back to the customer) unless it was our error in processing your order.

We will not accept for any product or products that appear to be used, soiled, or in any other condition different from the originally shipped condition.

It is the customer's responsibility when placing an order to make sure that the casket chosen meets all requirements for one's own religion and size. Once order is placed and shipped out, it is the customer's responsibility to comply with our return policy in the event you request to cancel your order.